Coreflex Outsourcing is a Sri Lanka based BPO company licensed to operate within the Port City Colombo economic zone. We partner with e-commerce and technology businesses to manage their operational functions delivering reliable, professional support that lets our clients focus on what matters most.
Coreflex Outsourcing is a business process outsourcing company licensed under the Port City Colombo economic zone. We serve e-commerce and technology businesses with scalable, professionally managed outsourcing solutions.
about Our Services
At Coreflex Outsourcing, our services are built around what businesses actually need: skilled people, consistent quality, and reliable operations available 24 hours a day, 7 days a week. We are licensed within the Port City Colombo economic zone and serve e-commerce and technology businesses across the region.
We operate within the Port City Colombo economic zone and apply strict data handling protocols across all client engagements — giving you confidence that your customer data is managed securely and responsibly.
Our team and service structure are designed to scale with your business. Whether you need to expand coverage, add new support channels, or adjust volume, we adapt quickly to meet your operational demands.
At Coreflex Outsourcing, our services are built around what businesses actually need: skilled people, consistent quality, and reliable operations available 24 hours a day, 7 days a week. We are licensed within the Port City Colombo economic zone and serve e-commerce and technology businesses across the region.
We help e-commerce businesses maintain smooth, professional operations across the full customer journey. Our teams manage high-volume inquiries, order tracking, returns coordination, and product-related support ensuring your customers receive fast, accurate responses that build loyalty and reduce operational strain on your internal team.
We provide dedicated operational support for software and SaaS businesses. From user onboarding and account management queries to troubleshooting and escalation handling, our teams ensure your users are well-served around the clock protecting satisfaction and freeing up your core team to focus on product and growth of the business.
Every business has unique operational requirements. Where our standard service categories do not fully cover your needs, we work with you to design a tailored outsourcing arrangement whether that means a dedicated team, overflow capacity, or a specific back-office function managed end-to-end. Speak to us about your requirements and we will propose a solution built around your business.
We help e-commerce businesses maintain smooth, professional operations across the full customer journey. Our teams manage high-volume inquiries, order tracking, returns coordination, and product-related support ensuring your customers receive fast, accurate responses that build loyalty and reduce operational strain on your internal team.
We provide dedicated operational support for software and SaaS businesses. From user onboarding and account management queries to troubleshooting and escalation handling, our teams ensure your users are well-served around the clock protecting satisfaction and freeing up your core team to focus on product and growth of the business.
Every business has unique operational requirements. Where our standard service categories do not fully cover your needs, we work with you to design a tailored outsourcing arrangement whether that means a dedicated team, overflow capacity, or a specific back-office function managed end-to-end. Speak to us about your requirements and we will propose a solution built around your business.
FAQ’s
Common questions from prospective clients, partners and regulators. If you don’t see what you’re looking for, our team will respond to direct enquiries within one business day.
Coreflex Outsourcing is registered as a service provider under the Port City Colombo Special Economic Zone framework. This means we operate under a recognized regulatory regime, with formal compliance obligations on governance, reporting and data handling.
All engagements are governed by formal NDAs and internal data-handling policies. Operational environments use role-based access, audit logging and segregated workstations for client-sensitive work.
Yes. Coreflex operates on a 24 / 7 shift model, with coverage scoped to the client’s primary markets and peak windows. Holiday and weekend cover is included by default for production engagements.
Our focus is on e-commerce, retail and technology businesses — including SaaS platforms, marketplaces and digital services. Custom engagements outside these areas are considered case-by-case.
A standard engagement moves from scoping to live operations in four to six weeks. The exact timeline depends on the complexity of the workflow, training requirements and any client-specific systems integration.
Pricing is structured around dedicated team capacity rather than per-ticket transactions. This gives clients predictable monthly cost and full control over the work being handled.