about us
Coreflex Outsourcing is a Sri Lanka-based BPO company licensed to operate within the Port City Colombo economic zone. We partner with e-commerce and technology businesses to manage their operational functions — delivering reliable, professional support that lets our clients focus on what matters most.
Coreflex Outsourcing is a business process outsourcing company licensed under the Port City Colombo economic zone. We serve e-commerce and technology businesses with scalable, professionally managed outsourcing solutions.
Our Vision
To be the most trusted BPO partner in South Asia recognised for service consistency, operational reliability, and long-term client partnerships built on genuine accountability.
Our Mission
To provide e-commerce and technology businesses with skilled, scalable teams that reduce operational burden, improve end-customer satisfaction, and support sustainable business growth.
Who We Are
Coreflex Outsourcing is a global leader in providing customized Business Process Outsourcing (BPO) solutions.
Coreflex Outsourcing is a focused BPO operation with a professional team delivering outsourcing services around the clock. We do not operate as a generalist firm. Our approach is to embed ourselves as a genuine extension of our clients’ teams — managing day-to-day operational functions with the same standards and accountability our clients would expect internally. We are licensed within the Port City Colombo economic zone, one of Sri Lanka’s premier business and investment destinations, which reflects our commitment to operating within a regulated, professionally governed environment.
What We Do
We partner with e-commerce and technology businesses to manage their operational functions across three core areas:
- • Business Process Operations: Handling the day-to-day operational workload that keeps your business running, managed by trained professionals who maintain your standards and serve your customers on your behalf.
- • Order and Inquiry Management: Supporting e-commerce businesses with order tracking, customer queries, returns coordination, and post-purchase operations.
- • Technical and User Support: Providing helpdesk and user support for technology and SaaS businesses, resolving queries and maintaining high levels of user satisfaction.